1. Overview

At Xfi Services, we value your satisfaction with our digital services, including Branding & Identity, Web Development, UI/UX Design, Product Design & Prototyping, Digital Marketing, and Pitch Deck Design. Our goal is to ensure you receive high-quality results aligned with your project requirements.

2. Eligibility for Refunds

You may request a refund within 30 days of your original purchase date if you are not satisfied with our services. To be eligible, your request must include a valid reason and supporting details outlining the issue or unmet deliverables.

3. Non-Refundable Services

Certain services may not qualify for a refund once work has begun or deliverables have been provided. These include:

• Custom design or development work already completed
• Marketing campaigns that have been launched
• Third-party tools or software fees incurred during your project

4. Refund Process

Once your refund request is received, our team will review it within 7–10 business days. If approved, your refund will be processed to your original payment method. You will receive a confirmation email once the transaction is complete.

5. Contact Information

If you wish to request a refund or have any questions, please reach out to us at: 📧 support@xfiservices.com. Include your name, project details, payment reference, and reason for the refund request.

6. Project Cancellation Policy

If you choose to cancel a project after work has started, partial refunds may be considered based on the amount of work completed and resources utilized. A cancellation fee may apply to cover administrative or initial development costs.

7. Revisions and Issue Resolution

Before approving a refund, Xfi Services will offer free revisions or adjustments to resolve any performance or design issues. Our goal is always to ensure your satisfaction before a refund becomes necessary.

8. Payment Disputes

We encourage clients to contact us directly to resolve any billing or service concerns. Filing disputes or chargebacks without prior communication may result in suspension of ongoing services or delays in future project approvals.

9. Exceptions and Force Majeure

Refunds are not available in cases where project delays or interruptions occur due to circumstances beyond our control, such as client communication delays, incomplete materials provided, or events classified as force majeure (e.g., natural disasters, technical outages).

10. Policy Updates

Xfi Services reserves the right to modify or update this Refund Policy at any time to reflect business changes or legal requirements. The latest version will always be available on our official website.